Hazem
Younis

Continuous Improvement Engineer & Customer Experience Strategist. I bridge the gap between Operational Excellence and Digital Innovation, helping organizations transform customer feedback into structural growth and complex processes into automated engines.

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Values & Philosophy

Philosophy

In a modern enterprise, "fixing issues" isn't enough. I believe true transformation happens at the intersection of Lean Methodology and Product Thinking. My approach is to diagnose with data, design around the customer, and scale with technology. I don't just build dashboards; I build closed-loop ecosystems where insights drive immediate action.

Core Values

Customer Centricity

Operational Excellence

Building for People

Digital Enablers

Bias for Action

Strive for Perfection

Selected Work

Voice of Customer Program

Building a Customer Centric Eco-System

CUSTOMER EXPERIENCE

2024

+12 NPS Lift | 100k+ Surveys Analyzed

Built a centralized Voice of Customer ecosystem from the ground up, combining a governance operating model with a custom-built digital platform to capture and act on feedback across the customer journey.
Churn Reduction Program

Churn Reduction & Revenue Recovery

RETENTION & REVENUE RECOVERY

2025

SAR 500M TPV Rescued | 30% YTD Churn Reduction

Engineered a multi-signal retention engine to predict merchant churn, automate interventions, and recover revenue at scale.
GBB Ecosystem Portal

The Unified Banking Ecosystem Portal

PRODUCT & DIGITAL TRANSFORMATION

2025

200k+ Terminals Managed | SAMA Compliance

Designed and launched a B2B2B portal connecting Banks, Merchants, and Operations into a single "Operating System," enabling self-service and real-time financial visibility.
Enterprise AI Program

Enterprise AI Capability Activation

AI STRATEGY & INNOVATION

2025

4 Strategic Use Cases | Governance Framework

Led the organization's pivot to Generative AI, defining the roadmap for Voice Intelligence, Internal Knowledge RAG, and automated workflow agents.

Background

I am a Continuous Improvement Engineer who doesn't settle for fixing processes—I digitize them. With a background in Industrial Engineering and Lean Six Sigma, I started my career optimizing production lines for global manufacturers. Then I moved to fintech, where true "Improvement" is about building intelligent, scalable digital ecosystems. Currently, I serve as a Senior CI Engineer at Geidea, sitting at the intersection of CX, Product, and Operational Excellence.

Experience

Geidea

Riyadh, KSA

Senior Continuous Improvement Engineer

Jan 2025 – Present

Geidea

Cairo, Egypt

Continuous Improvement Engineer

Jul 2023 – Jan 2025

Ball Corporation

Operations Engineer

Jan 2023 – Jun 2023

Testimonials & Accolades

What People Say

"Hazem's data-driven approach to process improvement consistently delivers measurable P&L impact."

Jalal Munassar

CHIEF OPERATIONAL EXCELLENCE OFFICER

"Exceptional ability to balance operational efficiency with customer experience. A true strategic thinker."

Ahmed Ashour

HEAD OF CONTINUOUS IMPROVEMENT

"Brings lean principles to life through practical implementation and genuine collaboration with cross-functional teams."

Razan Khan

OPERATIONAL EXCELLENCE MANAGER

Recognition

Procter & Gamble

Regional Winner (IMEA) – P&G CEO Challenge

March 2022

Eslsca University

Lean Six Sigma – Green Belt

December 2025

Excellence Research Center

Research Grant Recipient – Nano Technology

Quality Management Center

Industry Recognition – Excellence in Process Innovation

2024

Hazem Younis
Ready for All Opportunities
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